Refund policy
At Virkify, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, we are here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your watch must be:
- In the same condition as received
- Unworn and unused
- In its original packaging
- Accompanied by proof of purchase or order details
Items that show signs of use, damage caused after delivery, or are returned without their original packaging may not be eligible for a refund.
How to Request a Return
Before sending anything back, please contact us using the details below:
Email: virkify220@gmail.com
Phone: +923100770220
Please include your order number, your reason for the return, and clear photos or videos if the item is damaged or defective.
Important: Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide you with the return instructions and the appropriate return address.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If your watch arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photos or videos of the issue.
After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the situation.
Exchanges
If you would like to exchange your watch for another product, please contact us first. Exchanges are subject to product availability and approval under our return conditions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed through the applicable original payment method or another agreed payment method. Refund processing times may vary depending on the payment provider or bank.
For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.
Non-Returnable Situations
A return or refund may not be accepted for items that:
- Have been worn or used
- Have been damaged after delivery
- Are missing original packaging or included accessories
- Are returned after the 30-day return period
- Were sent back without prior approval
Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return. For defective, damaged, or incorrect items, please contact us before returning the product so we can guide you accordingly.
Contact Us
For any questions regarding returns or refunds, please contact Virkify:
Email: virkify220@gmail.com
Phone: +923100770220
We reserve the right to review each return request individually and determine eligibility according to this policy.